Residential Curbside — Terms of Service
how it works
Every week, we will pick up your household kitchen food scraps and take them to our farm where our hungry Black Soldier Flies will turn everything into rich compost. Twice a year, you come to a designated pick-up site where we give you a heap of dirt to nourish your garden, flowers or trees. You can also opt to have it delivered for a small fee.
After you sign up, you’ll receive a welcome email with your pickup day and time. To start, we will deliver three things: a kitchen compost bin, a curbside compost bin and several compostable bags. Put your curbside compost bin on the curb at your designated day and time and we’ll pick it up. That’s all there is!
Areas We Serve
At this point, our service is available only in the geographic areas outlined on our website. If for some reason we have to modify the areas we are currently serving, we will let you know.
Keeping the Compost Clean
Our compost is only as clean as the stuff you give us. While we intend to follow composting best practices (yes, they really exist!), they cannot compensate for any yard waste or dangerous or illegal items that get put in the bins. So …..PLEASE check our website for what you can and cannot put into the compost bin. The list is also on the kitchen bin sticker and the curbside bin sticker. Any time we update this list, we’ll send you an email.
And just so you know, all of our composted soil will be tested by the University of Florida Extension Office before we give it back to you to ensure the richest, most quality compost.
Unfortunately, if your bin is not outside or in the agreed-upon place when we stop by, we can’t reschedule. We’ll just get it the following week.
In some cases though, such as holidays or bad weather, we may need to reschedule. We will let you know within 24 hours and we’ll schedule a make-up day.
Going Out of Town
Of course you don’t have to pay if you’re going to be out of town. Just give us 14 days advance notice via email and we will prorate the cost. However, if you want to suspend service for longer than a month, we will need to formally cancel your service. We hope you’ll join us again upon your return.
Leftover Finished Compost
Any compost soil that is left over after the twice-yearly pick-up will be donated to a local school or community garden.
payment, terms of service & other stuff
Here’s all the stuff the announcers say really fast:
We will drop off bins and get you started within one week of your first payment. Collection will start roughly one week after that.
If you have more compost than can fit into one curbside bin, you can purchase service for a second curbside bin. Just let us know. It will cost $15/month.
If the bins are lost or broken in any way, they will need to be replaced. Here’s the cost: $10 for a kitchen bin and $30 for a curbside bin.
Suncoast Compost is the technical owner of all of these bins. If you cancel your service with us (we hope you don’t but we need to figure all this stuff out anyways), we will pick up your bins.
Our contract is with your household only. You cannot add others onto your account. Nor can you share, sell, resell or otherwise supply another household.
Services may be revoked if you put unapproved, illegal or dangerous items into the bin.
We promise to keep all customer information private. We won’t sell it to a third party.
We hope this doesn’t happen, but we need to state that either one of us can cancel this agreement with 14 days’ notice via email.
These terms are subject to change. Feel free to check back here any time. We'll notify you by email if it's something major.
Questions? Comments? Applause? You can reach us via email firstname.lastname@example.org